Last Updated: December 7, 2024
Introduction
This Privacy Policy describes how Auto Vinyl Hub d.b.a Neochrome (“we,” “us,” or “our”) collects, uses, and shares information when you use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
Information You Provide
We collect information that you provide directly to us, including:
– Name and contact information
– Billing and shipping addresses
– Payment information
– Email address
– Order history
– Any communications you have with us
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
– IP address
– Browser type
– Operating system
– Pages visited
– Time spent on pages
– Referral sources
– Device information
We use various tracking technologies, including cookies and Google Analytics, to collect this information. Please be aware that while we implement reasonable security measures, we cannot guarantee the absolute security of information transmitted through our website.
Use of Information
We use the collected information to:
– Process your orders
– Send order confirmations and updates
– Respond to your inquiries
– Improve our website and services
– Analyze website usage patterns
– Send marketing communications (with your consent)
– Prevent fraud and enhance security
Information Sharing
We do not sell your personal information to third parties. However, we may share your information with:
– Service providers who assist in our operations
– Payment processors
– Shipping partners
– Analytics providers
– Law enforcement when required by law
California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:
Right to Know
You have the right to request information about:
– Categories of personal information collected
– Sources of personal information
– Purpose for collecting personal information
– Categories of third parties with whom we share personal information
– Specific pieces of personal information collected
Right to Delete
You may request deletion of your personal information, subject to certain exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. However, as we do not sell personal information, this right is not applicable.
To exercise your California privacy rights, contact us at support@autovinylhub.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
If you choose to sign-up for our newsletter then you may opt-out after you receive your first newsletter by clicking on the link in our newsletter.
Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Information
Auto Vinyl Hub
10800 Glenoaks Blvd.
Unit 212
Pacoima, CA 91331
Email: support@autovinylhub.com
Phone: (805) 910-0567
For any questions or concerns, please don't hesitate to contact us above.
We are open from 9 AM to 5 PM Pacific Standard Time.
Please read our Terms of Use for other policies.